For multi-location operators on Shopify
The operator inbox for work that can't fall through.
When something important happens in your Shopify store, insy8 creates the right work item, routes it to the right person, and makes sure it gets resolved.
Built for retail and multi-location operators running Shopify.
Order #4821 — Refund review needed
Why this exists
Customer requested a refund on order #4821. Payment was captured but fulfilment has not shipped. Requires review before processing.
Delivery exception — South Yarra store
Fulfilment delay — 3 orders affected
Invoice #2091 — Payment failed
How it works
From Shopify event to resolved work.
Something happens in your Shopify store. An order needs attention. A fulfilment fails. A customer situation surfaces.
insy8 evaluates the event, applies routing logic, and creates a clear item in the right queue — with context, an owner, and a reason to exist.
The operator acts from one queue. The action is recorded. Nothing falls through.
Inbox
One queue. Everything that needs attention.
Inbox is not a notification feed. Every item was created because something needed a person to act on it. Each one has an owner, a source, and a clear next step.
When an item resurfaces, it says why.
All queues
Order #4821 — Refund review
via Shopify · 14m ago
Delivery exception — South Yarra
via Shopify · 1h ago
Fulfilment delay — 3 orders
via Shopify · 3h ago
Invoice #2091 — Payment failed
via Xero · 2h ago
Order #4821 — Refund review needed
Why this exists
Customer requested a refund. Payment was captured but fulfilment has not shipped. Requires review before processing.
Customer
Emma Bartlett
3 orders in last 90 days
Assigned to
Sarah K. · Ops team
Integrations
Your Shopify store is the first signal source.
Shopify
HealthyConnect your store. Shopify events become structured work items — not raw webhook noise. Orders, fulfilment events, and customer situations become operational action, not things to notice later.
Events received today: 24
Work items created: 6
Last event: 4 minutes ago
Xero
ConnectedXero provides finance context. When a payment or invoice needs review, the relevant detail is attached to the work item. Xero owns accounting truth. insy8 owns the operational handling.
Finance context: read-only
Sync status: current
Connected means event ingestion is healthy, data is ready, and your team can trust what insy8 is surfacing. You'll see it clearly when something is degraded.
The system surfaces the work. Your team decides.
insy8 is not an automation that runs your business. It makes sure important things don't fall through — and when action is required, someone owns it, can see it, and can account for it.
Every item has a source. Every action has an owner. Every resolution is recorded.
Structured ownership
Operators miss things because ownership is verbal. insy8 makes ownership structural.
Explained context
Every item says why it exists, what it's about, and what needs to happen next.
Audit on every action
Every resolution is recorded. Every escalation leaves a trace.
Important work shouldn't live in memory.
If your team runs on Shopify and coordinates follow-up across chat, email, and spreadsheets — insy8 is built for this.